At Leather Layer, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to assist with returns and refunds. Please review our policy below for details.

1. Returns

a. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original condition, and with all tags and packaging intact.
• Returns must be initiated within 30 days of receiving the item.

b. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Items purchased on final sale or marked as non-refundable
• Gift cards

c. How to Initiate a Return

To initiate a return:

1. Contact our Customer Service team at returns@leatherlayer.com with your order number and reason for return.
2. We will provide you with return instructions and a shipping label (if applicable).
3. Pack the item securely and send it back using the provided label or your preferred shipping method.

d. Return Shipping Costs

• For defective or incorrect items, Leather Layer will cover the return shipping cost.
• For all other returns, customers are responsible for return shipping fees.

2. Refunds

a. Refund Process

Once we receive and inspect your returned item, we will:

• Notify you via email about the status of your return.
• Process your refund to the original payment method within 7-10 business days if the return is approved.

b. Partial Refunds

Partial refunds may be granted in cases where:

• Items are returned in a condition that is not original (e.g., missing packaging or tags).

c. Non-Refundable Fees

• Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges

We offer exchanges for items of equal value, subject to stock availability. If you wish to exchange an item:

1. Contact our Customer Service team at returns@leatherlayer.com.
2. Indicate the item you’d like in exchange.
3. Follow the return process outlined above for the original item.

4. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us at returns@leatherlayer.com within 7 days of receiving the product.
2. Provide photos of the damage or defect.
3. We will arrange a replacement or refund, including return shipping costs, at no additional charge to you.

5. Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

1. Check your bank or credit card statement.
2. Contact your payment provider, as processing times may vary.
3. If the issue persists, contact us at support@leatherlayer.com for assistance.

6. Contact Us

For any questions about our Return and Refund Policy, please contact us:

Leather Layer
Email: returns@leatherlayer.com
Phone: +447555859971
Address: 230 Brantingham Road, Chorlton-cum-Hardy, Manchester, M21 0TX, United Kingdom

We appreciate your business and are committed to ensuring you have a seamless shopping experience with Leather Layer.